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Troubleshooting Windows Admin Center

Commodity
01/12/2022
9 minutes to read

Applies to: Windows Admin Center, Windows Admin Center Preview, Azure Stack HCI, version v20H2

Important

This guide volition assist y'all diagnose and resolve issues that are preventing you from using Windows Admin Center. If you are having an upshot with a specific tool, delight cheque to see if you are experiencing a known outcome.

Installer fails with message: The Module 'Microsoft.PowerShell.LocalAccounts' could not be loaded.

This can happen if your default PowerShell module path has been modified or removed. To resolve the issue, brand sure that %SystemRoot%\system32\WindowsPowerShell\v1.0\Modules is the offset item in your PSModulePath surround variable. You can accomplish this with the post-obit line of PowerShell:

              [Environment]::SetEnvironmentVariable("PSModulePath","%SystemRoot%\system32\WindowsPowerShell\v1.0\Modules;" + ([Environment]::GetEnvironmentVariable("PSModulePath","User")),"User")

I get a This site/page tin't be reached error in my web browser

If y'all've installed Windows Admin Centre as an App on Windows 10

Check to make sure Windows Admin Heart is running. Await for the Windows Admin Heart icon in the System tray or Windows Admin Center Desktop / SmeDesktop.exe in Task Manager. If not, launch Windows Admin Center from the Beginning Carte.

Note

After rebooting, you must launch Windows Admin Center from the Start Carte du jour.

Bank check the Windows version
Brand sure you are using either Microsoft Border or Google Chrome equally your web browser.
Did y'all select the correct certificate on starting time launch?
- Try opening your browser in a individual session - if that works, you'll need to clear your cache.
Did you recently upgrade Windows ten to a new build or version?
- This may have cleared your trusted hosts settings. Follow these instructions to update your trusted hosts settings.

If you've installed Windows Admin Center as a Gateway on Windows Server

Check the Windows version of the client and server.
Make sure you are using either Microsoft Edge or Google Chrome equally your spider web browser.
On the server, open Task Manager > Services and brand sure ServerManagementGateway / Windows Admin Centre is running.

Test the network connectedness to the Gateway (replace <values> with the information from your deployment)

                  Test-NetConnection -Port <port> -ComputerName <gateway> -InformationLevel Detailed

If you have installed Windows Admin Middle in an Azure Windows Server VM

Check the Windows version
Did you lot add an inbound port rule for HTTPS?
Acquire more almost installing Windows Admin Center in an Azure VM

Check the Windows version

Open the run dialog (Windows Cardinal + R) and launch winver.
If you are using Windows 10 version 1703 or below, Windows Admin Center is non supported on your version of Microsoft Border. Either upgrade to a recent version of Windows x or utilise Chrome.
If yous are using an insider preview version of Windows 10 or Server with a build version between 17134 and 17637, Windows had a bug which acquired Windows Admin Center to neglect. Please use a electric current supported version of Windows.

Brand sure the Windows Remote Management (WinRM) service is running on both the gateway machine and managed node

Open the run dialog with WindowsKey + R
Type services.msc and press enter
In the window that opens, expect for Windows Remote Management (WinRM), brand sure it is running and set to automatically outset

If you're getting WinRM mistake messages while managing servers in Windows Admin Middle

WinRM doesn't allow credential delegation past default. To permit delegation, the computer needs to have Credential Security Back up Provider (CredSSP) enabled temporarily.

If you're receiving WinRM error messages, try using the verification steps in the Manual troubleshooting section of Troubleshoot CredSSP to resolve them.

Did you upgrade your server from 2016 to 2019?

This may take cleared your trusted hosts settings. Follow these instructions to update your trusted hosts settings.

I go the message: "Cant connect deeply to this folio. This might be because the site uses outdated or unsafe TLS security settings.

Your machine is restricted to HTTP/2 connections. Windows Admin Center uses integrated Windows authentication, which is not supported in HTTP/2. Add together the following two registry values under the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Http\Parameters key on the motorcar running the browser to remove the HTTP/two restriction:

              EnableHttp2Cleartext=dword:00000000 EnableHttp2Tls=dword:00000000

These 3 tools require the websocket protocol, which is normally blocked past proxy servers and firewalls. If you are using Google Chrome, in that location is a known issue with websockets and NTLM authentication.

I can connect to some servers, but not others

Log on to the gateway machine locally and try to Enter-PSSession <machine name> in PowerShell, replacing <car name> with the name of the Machine you are trying to manage in Windows Admin Center.
If your environment uses a workgroup instead of a domain, meet using Windows Admin Center in a workgroup.
Using local ambassador accounts: If you are using a local user business relationship that is not the built-in administrator business relationship, you will need to enable the policy on the target machine by running the following command in PowerShell or at a Command Prompt as Administrator on the target machine:
```
                  REG Add HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System /five LocalAccountTokenFilterPolicy /t REG_DWORD /d ane                                  
```

Using Windows Admin Center in a workgroup

What account are you using?

Make sure the credentials yous are using are a member of the target server's local administrators grouping. In some cases, WinRM also requires membership in the Remote Management Users group. If you are using a local user account that is not the built-in administrator account, you will need to enable the policy on the target machine by running the post-obit control in PowerShell or at a Control Prompt as Ambassador on the target car:

              REG ADD HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System /v LocalAccountTokenFilterPolicy /t REG_DWORD /d ane

Are you connecting to a workgroup motorcar on a different subnet?

To connect to a workgroup car that is non on the same subnet as the gateway, brand certain the firewall port for WinRM (TCP 5985) allows inbound traffic on the target motorcar. You lot can run the post-obit control in PowerShell or at a Control Prompt as Administrator on the target machine to create this firewall dominion:

Windows Server

                  Fix-NetFirewallRule -Proper name WINRM-HTTP-In-TCP-PUBLIC -RemoteAddress Any

Windows 10

                  Prepare-NetFirewallRule -Proper noun WINRM-HTTP-In-TCP -RemoteAddress Whatsoever

Configure TrustedHosts

When installing Windows Admin Eye, you are given the option to let Windows Admin Heart manage the gateway's TrustedHosts setting. This is required in a workgroup environs, or when using local administrator credentials in a domain. If you lot choose to forego this setting, you must configure TrustedHosts manually.

To modify TrustedHosts using PowerShell commands:

Open an Administrator PowerShell session.
View your current TrustedHosts setting:
```
                  Go-Item WSMan:\localhost\Client\TrustedHosts                                  
```
Warning

If the current setting of your TrustedHosts is not empty, the commands below will overwrite your setting. We recommend that yous relieve the current setting to a text file with the following command then you tin restore it if needed:

Become-Item WSMan:localhost\Client\TrustedHosts | Out-File C:\OldTrustedHosts.txt

Set TrustedHosts to the NetBIOS, IP, or FQDN of the machines you intend to manage:

                  Fix-Particular WSMan:localhost\Client\TrustedHosts -Value '192.168.1.ane,server01.contoso.com,server02'

Tip

For an easy mode to fix all TrustedHosts at once, y'all can use a wildcard.

                    Set-Item WSMan:\localhost\Client\TrustedHosts -Value '*'

When y'all are done testing, y'all tin can effect the following command from an elevated PowerShell session to clear your TrustedHosts setting:

                  Articulate-Particular WSMan:localhost\Client\TrustedHosts

If you had previously exported your settings, open the file, copy the values, and use this command:

                  Set up-Item WSMan:localhost\Client\TrustedHosts -Value '<paste values from text file>'

I previously had Windows Admin Heart installed, and at present nothing else tin utilize the same TCP/IP port

Manually run these two commands in an elevated command prompt:

              netsh http delete sslcert ipport=0.0.0.0:443 netsh http delete urlacl url=https://+:443/

Azure features don't work properly in Edge

Edge has known problems related to security zones that touch on Azure login in Windows Admin Centre. If y'all are having trouble using Azure features when using Edge, try adding https://login.microsoftonline.com, https://login.live.com and the URL of your gateway as trusted sites and to allowed sites for Border pop-upwardly blocker settings on your client side browser.

To do this:

Search for Internet Options in the Windows Outset Menu
Go to the Security tab
Nether the Trusted Sites selection, click on the sites button and add together the URLs in the dialog box that opens. You'll need to add together your gateway URL as well every bit https://login.microsoftonline.com and https://login.live.com.
Go to the Pop-upward Blocker settings in Microsoft Edge via edge://settings/content/popups?search=pop-up
You'll need to add your gateway URL as well equally https://login.microsoftonline.com and https://login.live.com to the Allow list.

Please send united states of america an email at wacFeedbackAzure@microsoft.com with the following information:

General issue data from the questions listed beneath.
Draw your issue and the steps you took to reproduce the consequence.
Did you lot previously register your gateway to Azure using the New-AadApp.ps1 downloadable script and and so upgrade to version 1807? Or did y'all register your gateway to Azure using the UI from gateway Settings > Azure?
Is your Azure account associated with multiple directories/tenants?
- If yes: When registering the Azure AD application to Windows Admin Center, was the directory you lot used your default directory in Azure?
Does your Azure business relationship accept access to multiple subscriptions?
Does the subscription yous were using have billing fastened?
Were you logged in to multiple Azure accounts when you encountered the issue?
Does your Azure account require multi-factor authentication?
Is the machine you are trying to manage an Azure VM?
Is Windows Admin Center installed on an Azure VM?

Collecting HAR files

A HTTP Archive Format (HAR) file is a log of a web browser'south interaction with a site. This data is crucial for troubleshooting and debugging. To collect a HAR file in Microsoft Border or Google Chrome, please follow the steps below:

Press F12 to open Developer Tools window, and and so click the Network tab.
Select the Clear icon to clean up network log.
Click to select the Preserve Log bank check box.
Reproduce the issue.
Afterwards reproducing the issue, click on Consign HAR.
Specify where to relieve the log and click Save.

Providing feedback on issues

Get to Event Viewer > Application and Services > Microsoft-ServerManagementExperience and expect for any errors or warnings.

File a bug on GitHub that describes your issue.

Please include any errors or warning you lot find in the event log, likewise as the following information:

Platform where Windows Admin Middle is installed (Windows 10 or Windows Server):
- If installed on Server, what is the Windows version of the machine running the browser to admission Windows Admin Center:
- Are you lot using the self-signed document created by the installer?
- If you lot are using your own certificate, does the subject name match the machine?
- If yous are using your own certificate, does information technology specify an alternate discipline proper name?
Did you lot install with the default port setting?
- If non, which port did you lot specify?
Is the machine where Windows Admin Center is installed joined to a domain?
Windows version where Windows Admin Centre is installed:
Is the machine that you are trying to manage joined to a domain?
Windows version of the auto that you are trying to manage:
What browser are you using?
- If you are using Google Chrome, what is the version? (Help > Virtually Google Chrome)

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